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According to EU regulation No. 524/2013 concerning online dispute resolution in consumer affairs, starting from January 9th, 2016, consumers will have the possibility to reconcile disputes they have with companies regarding online purchase agreements or online service agreements extrajudicially via an online platform (ODR platform). These regulations apply if you have concluded a service agreement with us. The platform will be established by the European Commission and will be made available particularly via the portal Your Europe.
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